"DidItBetter is always so organized and support has always been great.
Love dealing with all of you." -- Legal services, 250 users | satisfied client since 2006



Most Freq Tips

If this is your first time trying our sync app or if you used another sync product previously, we're here to help! 
Contact us for a license recommendation and preflight consultation so we can convert you smoothly and easily. 
Open a ticket below.

Open a Ticket
Submit a support request online for email support or if you have Premier Support to schedule a remote/phone support session.

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For Exchange 2016/2019 migrations, Add2Exchange moves to a new replication machine/vm, refer to the Add2Exchange Product Guide section on Migrations/Moves, see topics under the Migrations tab above. Or have us easily do it all for you!  Please open a ticket from the link above for a preflight tech phone consultation beforehand. 

For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for Add2Exchange 365 options.

If you don't have a replication machine to install the software or prefer a cloud-based sync solution, ask about our Virtual DidItBetter Sync options.


NOTE: Add2Exchange Standard edition was retired September 1, 2015. Live chat or email us for your Add2Exchange Enterprise/365 or Add2Outlook options. Include the licensed end user company name so we can review the account and give you the best migration path and options.

Add2Exchange Enterprise can do all of what Add2Outlook does.  The most common use of Add2Outlook is to sync psts, small installations without a dedicated replication server and syncing across two different Office 365 tenants or between two different Exchange servers without a trust. Add2Outlook supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine.   Add2Outlook uses the same replication engine as award-winning Add2Exchange, however, requires an open Outlook Client to sync.  Add2Exchange does not require an open Outlook client and can run as a service.   If converting from another sync app, we no longer require a de-replication of Contacts and can match them if the conditions are right.  If crossgrading, it does require a de-rep of Calendars and Tasks, Posts and Notes. 

If you are an existing licensed end user moving the current Add2Outlook install to a new workstation/replication machine, or converting from another product or Add2Outlook to Add2Exchange, refer to the topics under the Migrations tab above.  Contact Tech support and we will create a custom migration plan.



If you are an existing licensed end user with valid software assurance and are moving the Add2Exchange install, reinstalling Add2Exchange on a new replacement replication machine, or migrating to a newer version of Exchange,refer to topics under the Migrations tab above, view the Product Guide Migration section which applies to you and Open a Ticket to schedule a preflight phone consultation beforehand.

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Migrations Menu


If you migrated to /are planning to migrate to Office 365, hosted Exchange or Office 365 hybrid platform, 
open a ticket online to request a preflight tech phone consult beforehand and for Add2Exchange 365 options.

Add2Exchange Standard edition licensees: Add2Exchange Standard was retired September 1, 2015. Open a ticket for your crossgrade options.


Alerts and Troubleshooting

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Instructional Videos

No video tutorials are available at this time. We recently automated the installation and offer a simplified guided install for Add2Exchange. Refer to our updated Add2Exchange Product Guide. If you have any support-related questions not covered on this site or product guide, Open a Ticket.



Remote Support

Need help?

Open a Ticket Online - click here 

Let us help you with remote support: Premier Support Options
If you're already on a Premier Support, open a ticket online to request a session appointment. At your session time, the engineer working your ticket will email you a session to join, then connect remotely to access the replication machine and save the day!

If this is your first time using our remote support service, review the Remote Support Guidelines here to prepare for your session.

Contact a Licensing Agent

Made up your mind?

We're available to provide a license recommendation and help with your license order. Call (813) 977-5739 (US) or +1-813-977-5739 (Int'l) or email info[at]diditbetter.com.


Live Chat with a Support Agent


It's on the tip of your tongue. You're going to get it, any second now. No, really. All you need is a hint. Really, it's ok, it's not cheating. Go ahead, ask us anything. And trust us, the easier the question, the more we like it. As long as it gets you where you're going. The easiest way to do this is Open a Ticket, but if we are here, we will try to help you.

Start a live chat when we're online -- if you have Premier Support, we'll schedule a session time for you. If we're offline, open a ticket online or leave us a message.

DidItBetter Software Partner Program

Join the DidItBetter Software Authorized Partner Program

If you have clients who would benefit from using our innovative, award-winning sync apps for Exchange/Office 365 calendar and contact personal and public folder sync, or for GAL synchronization to mobiles, join our Partner Program to earn additional revenue reselling our software licenses.

Request a Reseller Info Kit