Most Freq Tips


To open a ticket for email support OR to schedule a session if you have time remaining on your last block of Premier Support hours, please select the first link below to submit your support request.

All Products
Add2Exchange

If you're moving Add2Exchange to a new replication machine/vm or migrating to a newer version of Exchange Server? Please refer to the topics under the Migrations tab above. Also, open a ticket online to request a preflight tech phone consultation.

For Exchange 2016, open a ticket online to request a preflight phone consultation beforehand.

For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for your Add2Exchange 365 crossgrade options.

If you don't have a replication machine to install our software on, ask about our Virtual DidItBetter Sync Server options.

 

Add2Exchange Standard End of Life Notice. Add2Exchange Standard Edition was retired and is no longer supported effective September 1, 2015. If you have Add2Exchange Standard edition valid software assurance in place, you qualify for discounted pricing on Add2Exchange Enterprise or Add2Exchange 365 edition. For a crossgrade license recommendation, contact us -- start a live chat, email info[at]diditbetter.com, or call our License Sales team. If your software assurance is not expired, you may also review your crossgrade options online: Add2Exchange Standard options for crossgrading to Enterprise edition.  


 

Add2Outlook

Add2Outlook utilizes the same award-winning replication engine as Add2Exchange and works through an Outlook Client. If converting from another sync program, we no longer require a de-replication of Contacts and can match them if the conditions are right. If cross-grading, it does require a de-rep of Calendars and Tasks, Posts and Notes. The one reason to use Add2Outlook over Add2Exchange Enterprise is the ability to sync across Hosted or different 365 tenant Exchange platforms without a trust. Add2Outlook Server supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine.

If you are an existing licensed user who is moving the existing Add2Outlook installation to new workstation,
or if you are moving from Add2Exchange to Add2Outlook, please refer to the topics under the Migrations tab above.

 
         
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

Migrations Menu

Add2Exchange

If you migrated to /are planning to migrate to Office 365, hosted Exchange or Office 365 hybrid platform, start a live chat to request your Add2Exchange 365 options or open a ticket online to request a preflight tech consult/crossgrade options.

Add2Exchange Standard Edition licensees: Add2Exchange Standard edition was retired September 1, 2015. email info[at]diditbetter.com for your Add2Exchange Enterprise or Add2Exchange 365 crossgrade options.

Add2Outlook
        
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

Alerts and Troubleshooting

All Products
Add2Exchange
 
Add2Outlook
        
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

References

Remote Support

Need Help?

To try free basic email support or to log a Premier Support session: Open a Ticket Online - Click Here

We understand. We can take control of the situation for you with any of our Premier Remote Support services. Read more about your help options here: Premier Support Options

To purchase a Remote Support session, Click Here.

If you're already on a Premier Support plan, we will assist via remote control.

Best Option: Our screen sharing software is the best and fastest way for us to access your system. Logged in as the A2EService Account to the replication server or another computer that can access it by remote desktop go to HTTP://JOIN.DIDITBETTER.COM the only requirement is that port 80 will need to be open. Look for a session with the name given to your by support. Click the to connect to your session.

Better Option: The Remote Assistance software was included in the downloaded zip file of the product.  It is called “Premier Remote Support.exe” and can be downloaded here. Logged in as the A2EService Account to the replication server, cut it from the extracted directory and place it on the desktop. Run it and email/call in for the session number. This technology works in 99% of the time.

Good Option: If above options do not connect due to firewall issues, we could connect via https://join.me/. You would run the Basic, and Share, and Orange Go button and it will install software and give a 6 digit code at the top of the screen.  Right click that number and send to email address of the technician with whom you are communicating.

Please also review the Remote Support Guidelines here to prepare for your session.At your appointment time, please call in and ask for the technician assigned to your case.

Talk with a Sales Agent

Made Up Your Mind?

We're available to provide a licensing recommendation and help you with your license purchase. Call us at (813) 977-5739 (US) or 001-813-977-5739 (Int'l) or email us at info[at]diditbetter.com.

Try Live Chat with a Support Agent

Confused?

It's on the tip of your tongue. You're going to get it, any second now. No, really. All you need is a hint.

It's ok, it's not cheating. Go ahead, ask us anything. And trust us, the easier the question, the more we like it. As long as it gets you where you're going. The easiest way to do this is Open a Support Ticket, but if we are here, we will try to help you.

Initiate live chat when we're online and if you have Premier Support, we'll help schedule a session for you.

Earn 5% Cash Back for Referrals

Earn 5% Cash Back on Completed Orders You Refer

Do you have friends and associates who could benefit from Exchange folder synchronization? Join our Referral Partner Program to earn cash just by sending an email link from our online store!

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