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MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

 

 

 

"DidItBetter is always so organized and support has always been great.
Love dealing with all of you." -- Legal services, 250 users | satisfied client since 2006

 

Most Freq Tips

 
Open a Ticket

Submit a support request online for email support or if you have Premier Support to schedule a remote/phone support session.

All Products
Add2Exchange

For Exchange 2016/2019 migrations, Add2Exchange moves to a new replication machine/vm, refer to the Add2Exchange Product Guide section on Migrations/Moves, see topics under the Migrations tab above. Open a ticket for a preflight tech phone consultation beforehand. 

For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for Add2Exchange 365 options.

If you don't have a replication machine to install the software on or prefer a cloud-based sync solution, ask about our Virtual DidItBetter Sync options.

 

NOTE: Add2Exchange Standard edition was retired September 1, 2015. Live chat or email us for your Add2Exchange Enterprise/365 or Add2Outlook options. Include the licensed end user company name so we can review the account.

Add2Outlook
The most common use of Add2Outlook is to sync across two different Office 365 tenants or between two different Exchange servers without a trust. Add2Outlook supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine. Add2Outlook uses the same replication engine as award-winning Add2Exchange and works through an Outlook Client. If converting from another sync app, we no longer require a de-replication of Contacts and can match them if the conditions are right. If crossgrading, it does require a de-rep of Calendars and Tasks, Posts and Notes. 

If you are an existing licensed end user moving the current Add2Outlook install to a new workstation/replication machine, or converting from Add2Exchange to Add2Outlook, refer to the topics under the Migrations tab above.

 
        
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

Installation

If you are an existing licensed end user with valid software assurance and are moving the Add2Exchange install, reinstalling Add2Exchange on a new replacement replication machine, or migrating to a newer version of Exchange,refer to topics under the Migrations tab above, view the Product Guide Migration section which applies to you and Open a Ticket to schedule a preflight phone consultation beforehand.

All Products
Add2Exchange
         
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

Migrations Menu

Add2Exchange

If you migrated to /are planning to migrate to Office 365, hosted Exchange or Office 365 hybrid platform, 
open a ticket online to request a preflight tech phone consult beforehand and for Add2Exchange 365 options.

Add2Exchange Standard edition licensees: Add2Exchange Standard was retired September 1, 2015. Open a ticket for your crossgrade options.

Add2Outlook
        
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

Alerts and Troubleshooting

All Products
Add2Exchange
 
Add2Outlook

 

Instructional Videos

No video tutorials are available at this time. We recently automated the installation and offer a simplified guided install for Add2Exchange. Refer to our updated Add2Exchange Product Guide. If you have any support-related questions not covered on this site or product guide, Open a Ticket.

        
MS Exchange.org 2014 readers' choice award
MS Exchange.org 2013 readers' choice award MS Exchange.org 2012 readers' choice award
MS Exchange.org 2011 readers' choice award

References

Remote Support

Need Help?

Open a Ticket Online - click here 

Let us help you with remote support: Premier Support Options

If you're already on a Premier Support, open a ticket online to request a session appointment. At your session time, the engineer working your ticket will email you a session to join, then connect remotely to access the replication machine and save the day!

If this is your first time using our remote support service, review the Remote Support Guidelines here to prepare for your session.

Contact a Licensing Agent

Made Up Your Mind?

We're available to provide a license recommendation and help with your license order. Call (813) 977-5739 (US) or 001-813-977-5739 (Int'l) or email info[at]diditbetter.com.

Live Chat with a Support Agent

Confused?

It's on the tip of your tongue. You're going to get it, any second now. No, really. All you need is a hint.

It's ok, it's not cheating. Go ahead, ask us anything. And trust us, the easier the question, the more we like it. As long as it gets you where you're going. The easiest way to do this is Open a Ticket, but if we are here, we will try to help you.

Start a live chat when we're online -- if you have Premier Support, we'll schedule a session time for you. If we're offline, open a ticket online or leave us a message.

DidItBetter Software Partner Program

Join the DidItBetter Software Authorized Partner Program

If you have clients who would benefit from using our innovative, award-winning sync apps for Exchange/Office 365 calendar and contact personal and public folder sync, or for GAL synchronization to mobiles, join our Partner Program to earn additional revenue reselling our software licenses.

Request a Reseller Info Kit

 

Live Help for Exchange Sync