To try free basic email support or to log a Premier Support session: Open a Ticket Online - Click Here
We understand. We can take control of the situation for you with any of our Premier Remote Support services. Read more about your help options here: Premier Support Options
To purchase a Remote Support session, Click Here.
If you're already on a Premier Support plan, we will assist via remote control.
Best Option: Our screen sharing software is the best and fastest way for us to access your system. Logged in as the A2EService Account to the replication server or another computer that can access it by remote desktop go to HTTP://JOIN.DIDITBETTER.COM the only requirement is that port 80 will need to be open. Look for a session with the name given to your by support. Click the to connect to your session.
Better Option: The Remote Assistance software was included in the downloaded zip file of the product. It is called “Premier Remote Support.exe” and can be downloaded here. Logged in as the A2EService Account to the replication server, cut it from the extracted directory and place it on the desktop. Run it and email/call in for the session number. This technology works in 99% of the time.
Good Option: If above options do not connect due to firewall issues, we could connect via https://join.me/. You would run the Basic, and Share, and Orange Go button and it will install software and give a 6 digit code at the top of the screen. Right click that number and send to email address of the technician with whom you are communicating.
Please also review the Remote Support Guidelines here to prepare for your session.At your appointment time, please call in and ask for the technician assigned to your case.
It's on the tip of your tongue. You're going to get it, any second now. No, really. All you need is a hint.
It's ok, it's not cheating. Go ahead, ask us anything. And trust us, the easier the question, the more we like it. As long as it gets you where you're going. The easiest way to do this is Open a Support Ticket, but if we are here, we will try to help you.
Initiate live chat when we're online and if you have Premier Support, we'll help schedule a session for you.