Most Freq Tips
To open a ticket for email support OR to schedule a session if you have time remaining on your last block of Premier Support hours, please select the first link below to submit your support request.
If you're moving Add2Exchange to a new replication machine/vm or migrating to a newer version of Exchange Server? Please refer to the topics under the Migrations tab above. Also, open a ticket online to request a preflight tech phone consultation.
For Exchange 2016, open a ticket online to request a preflight phone consultation beforehand.
For Office 365, hosted Exchange, or Office 365 hybrid, before migrating, open a ticket online to request a preflight phone consultation and for your Add2Exchange 365 crossgrade options.
If you don't have a replication machine to install our software on, ask about our Virtual DidItBetter Sync Server options.
Add2Exchange Standard End of Life Notice. Add2Exchange Standard Edition was retired and is no longer supported effective September 1, 2015. If you have Add2Exchange Standard edition valid software assurance in place, you qualify for discounted pricing on Add2Exchange Enterprise or Add2Exchange 365 edition. For a crossgrade license recommendation, contact us -- start a live chat, email info[at]diditbetter.com, or call our License Sales team. If your software assurance is not expired, you may also review your crossgrade options online: Add2Exchange Standard options for crossgrading to Enterprise edition.
Add2Outlook utilizes the same award-winning replication engine as Add2Exchange and works through an Outlook Client. If converting from another sync program, we no longer require a de-replication of Contacts and can match them if the conditions are right. If cross-grading, it does require a de-rep of Calendars and Tasks, Posts and Notes. The one reason to use Add2Outlook over Add2Exchange Enterprise is the ability to sync across Hosted or different 365 tenant Exchange platforms without a trust. Add2Outlook Server supports Outlook versions 2016, 2013, 2010, and only 64 bit if 64 bit machine.
If you are an existing licensed user who is moving the existing Add2Outlook installation to new workstation,
or if you are moving from Add2Exchange to Add2Outlook, please refer to the topics under the Migrations tab above.