Each new license includes software assurance which covers free updates and upgrades on your licensed product available for download from the web for the duration of your software assurance term (1, 2, or 3 years) and free email support. Email support does not cover third party product support, remote/phone support, migrations, moves/reinstalling on new replication machine, crossgrades, custom forms which requires a Premier Support package in place. Email support is answered on a first come, first serve basis. Premier Support clients requesting appointments are handled first and sessions are held by appointment during our normal business hours.
Please use the following form to provide some background on your issue and whether you are on Premier Support or on Software Assurance Email Support. If we respond or have responded already to the issue, the email will have a case ID in the subject line and when you reply to all, the ticket will automatically be updated.
Below are a few Premier Support options to escalate from free email support to remote/phone support with one of our techs. Not sure how much Premier Support time you need? Please email info[at]diditbetter.com or visit the DidItBetter Technical Support Line Up for more information on our support services. Once purchased, we'll reach out to you to schedule your session.
Our technical support team is available by appointment to provide remote and/or phone support services Monday through Friday between the hours of 9 a.m. and 5 p.m. ET (excluding holidays). After-hours support from 5 p.m. to 10 p.m. ET is also available by appointment scheduled at least three to four days in advance and billed at after hour rates.