Add2Exchange Short Upgrade Instructions

Summary

A short version of the upgrade instructions. The detailed version can be found in the Add2Exchange Guide at:

http://guides.diditbetter.com/a2e-guide/upgrade_add2exchange.htm

Description

Please make sure you have the latest build of the version you are running from the download section. 

Don't worry, UPGRADING WILL NOT LOSE RELATIONSHIPS nor SETTINGS!

TIP: If you are migrating from Add2Exchange Standard to Add2Exchange Enterprise, use the same procedure below, but download the "All others upgrade"  of Enterprise, instead of the Standard.  Caution:  There is an easy upgrade path from Standard to Enterprise but there is no downgrade path to Standard from Enterprise.  After the Upgrade to Enterprise from Standard, you will need to submit a new license request from the Add2Exchange Console and place the key in the appropriate module to continue syncing.

The latest is available at:http://www.diditbetter.com/downloads.aspx

TIP: FREE Version?  Make sure you have valid software assurance subscription to get the version for FREE or you will need to purchase the Current Version Upgrade license subscription. If outside the subscription date, (open the Console and read the expiration), please contact us at (800) 837 8636 or 001 (813) 977-5739 to license your current version upgrade subscription.

Upgrading Add2Exchange is a relatively easy process which should only take a few minutes. Below we have listed a simple step by step guide on the upgrade process. You can also reference the upgrade section of our on-line Add2Exchange Guide and no relationships are lost or changed during the upgrade.

1. Make sure the Add2Exchange Service is stopped before performing this upgrade
2. Verify that you have valid software subscription before proceeding
   • The Subscription dates are listed next to your license key in the Add2Exchange Console and your licensing email sent to you.
3. Visit the DidItBetter Download Center, to retrieve the necessary upgrade
   • If you do not know your user name, please contact us to look it up for you
4. Choose the link for the version of Add2Exchange you have installed, Standard or Enterprise
   • Unless you have version 2 or 3 of Add2Exchange currently installed, download the file titled "a2e-enterpriseallotherupgradetoversion.exe"
       Make sure the Add2Exchange Service is stopped and the Console is not open
       From theAdd or Remove Programs Control Panel, remove the exisitng Add2Exchange from your system (this will not remove your relationships or items that have synchronized)
5. Do not remove Microsoft SQL Server Express
6. Expand the self-extracting exe you downloaded by double-clicking it
7. From the extracted subdirectory, double-click Add2ExchangeSetup.msi
8. Go through the installer - when prompted in top left, put in A2E service account password twice.  It does not check to see if it is correct, just the same.
9. Open the A2E Console to verify your relationships
10. Close the A2E Console and start the Add2Exchange Service

If you have other questions and email support is not fast enough, please use the online support search located here:

http://support.diditbetter.com/

From there you can search forum postings, consult the knowledgebase and troubleshooter guide.

Applies To

• Add2Exchange Standard
• Add2Exchange Enterprise

Keywords: Add2Exchange Standard, Add2Exchange Enterprise, Upgrade