We have no known issues with any Smartphone at present, but we can attempt to solve this the normal way
Please make sure you have updated to the latest version of Add2Exchange, which is free if you are within your software assurance period.
Follow this procedure: http://support.diditbetter.com/kb/A2E_194.aspx
If this does not fix the issue, please submit a request here: http://support.diditbetter.com/support-request.aspx
If you are on Premier Support, we will schedule a remote "looksee" and recertify your machine or you may want to Escalate if you are not yet on Premier:
hope this helps!