Add2Exchange Console not Starting

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4/23/2012 2:31:14 PM

tholt1000

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Add2Exchange Console not Starting

When atempting to open the console, the process just hangs. I get the following message on the console. "Please Wait! Add2Exchange is Processing. Optimizing Database Structures. Do not cancel this process."

I ran into this very same with htis software whne it was installed on another server, which let to us installing the software on it's current server.

Any assistance would be greatly appreciated.

4/23/2012 3:23:15 PM

TervoCharged

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Re: Add2Exchange Console not Starting

This is a normal process. You are upgrading from an older version and it has to create indexes. Run the sanitize DB routine first.

After upgrading from "4x, 5x or 6x" versions of Add2Exchange to the latest release, you should run this test. This test will solve a particular kind of issue where items don’t replicate to one (or more than one) user in the Add2Exchange Event Log, there are errors about "transaction rollbacks". http://support.diditbetter.com/kb/A2E_183.aspx - This also solves the case of creating indexes. For these older version upgrades, you must first upgrade to the latest edition of Add2Exchange and then before (or if it doesn't open) opening up the Add2Exchange Console, run this procedure above.

[FROM HERE: http://support.diditbetter.com/kb/a2e_219.aspx]

AND then open the A2E Console again. It should open.

IF you have any bad rows in the database, before the next synchronization, edit each relationship once in the A2E Console so that "destination item deleted" is set to recopy. Then after a full sync, you can change it back. If you wish, we can do it as per an incident and recertify your box http://support.diditbetter.com/premium-support.aspx

Hope this helps

4/24/2012 8:36:33 AM

tholt1000

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Re: Add2Exchange Console not Starting

Thanks for responding.

The version of A2E we are running is a fresh install of Version 9.2.153. That being the case, is running the Sanitize DB routing still recommended?

4/24/2012 8:53:29 AM

TervoCharged

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Re: Add2Exchange Console not Starting

hmm, this normally is to be run on older systems, but it wont hurt

also, we are on 9.4 now, and I am wondering why it has to create indexes, those should already have been applied in a new install

4/24/2012 9:23:18 AM

tholt1000

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Re: Add2Exchange Console not Starting

We had this very same issue on another server. During the troubleshooting process the tech, we determined that a fresh installon a different server would be the best course of action. That worked for a couple of days, before the issue popped up again.

4/24/2012 9:49:43 AM

TervoCharged

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Re: Add2Exchange Console not Starting

is this a hyper v VM? When was it last rebooted? How much ram does it have. How much memory is being used in TASKMANAGER for the sqlserver a2esqlserver process?

4/24/2012 10:59:14 AM

TervoCharged

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Re: Add2Exchange Console not Starting

If there are errors in the logs, this could be it: http://support.diditbetter.com/kb/a2e_193.aspx

I would be happy to a principal investigation for you.

Start here please http://support.diditbetter.com/support-request.aspx

If you are on Premier Support, we can log in remotely. If not, these are some guaranteed results options we can do immediately: http://support.diditbetter.com/premium-support.aspx

We use this technology to remote in without you giving us any login information: http://support.diditbetter.com/kb/a2e_164.aspx

4/24/2012 12:21:21 PM

tholt1000

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Re: Add2Exchange Console not Starting

I do not believe it is an HyperV VM. It was last rebooted on Friday 4/20 when the issue was initially reported. This VM has 4GB of memory allocated to it. The A2E SQL instances is using 13,376k of memory. I also noticed that the physical memory usage is at %100.

4/24/2012 12:40:24 PM

TervoCharged

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Re: Add2Exchange Console not Starting

If applicable, use this reference to get Antivirus active file scanning out of the way: http://support.diditbetter.com/kb/a2e_219.aspx, option number 4

Be sure to use the tip to move the MMP files to a place where you can exclude them.

Then stop the A2E service, open the A2E Toolbox and from the free side, select minimize DB footprint. It will throttle your sql memory usage for our instance to 100 MB. Then reboot, probably, or close the Toolbox and just try to open the A2E console again.

4/24/2012 1:31:10 PM

tholt1000

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Re: Add2Exchange Console not Starting

I ran the Minimize DB Footprint utility, then restarted the server. There is a noticeable difference in physical memory usage.. Unfortunately, the console still does not start.

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