Product Activation: Requesting your License Key(s) 

 

Check for Updates
  • We recommend checking our Downloads area monthly for available updates -- around the 20th of each month.  
    For Add2Exchange users, if you're not running the current version, upgrade to the current version and follow the short upgrade instructionsNOTE: These short upgrade instructions do not apply if you're moving the Add2Exchange installation to a different replication machine/vm or if you're migrating Exchange to a newer version- open a ticket to request a preflight consultation.

    As a reminder, you are eligible for free updates and upgrades on the licensed solution for the duration of your software assurance subscription – 1, 2, or 3 years depending on the option you selected. When you receive the email with your license key(s), your software assurance information will be included - please save this email for future reference.

 

Submit a Product Registration Request 

If you recently purchased a new license and need to activate the product from trial mode or if you have recently renewed your software assurance or purchased an upgrade/crossgrade license and need your license key, you will need to submit a product registration request.

  • Add2Exchange Enterprise or AddExchange 365 registration request: Product Activation Instructions  
    Add2Exchange Sync Suite Value Bundle:Product Activation Instructions (NOTE: Each key sent is unique and specific to each folder type, module, and/or tool. Each has its own different license key. Make sure you copy/paste the correct license key for each corresponding module.)

    Briefly, you must log on to the replication server, open the Add2Exchange console and select the License menu option. Select the folder type you are trying to license, the length of software assurance purchased. The license address is located in Step #2. Once you press Accept, the license request will be emailed to our Licensing Desk.  Enterprise Edition Product Documentation Guide 


Once your payment is processed and our Licensing Desk receives your product registration request, your license keys will be emailed to the licensed end user. Save a copy of this email for your records since it contains your license key and software assurance subscription information.

If you need help submitting your registration requests for product activation, please open a ticket online or contact our Licensing Desk at (813) 977 5739.

 

Basic Email Support

Your software assurance includes basic email support for the duration of your software assurance term (1, 2, or 3 years – depending on the option you selected).

  • To open a ticket for email support, submit a support request online.  Email support is handled first come first serve, turnaround time varies depending on volume of support requests in our queue.

 

Free Self Help Support Resources

Please browse through our support site for helpful topics including product documentation (installation, administration, & user guides), knowledgebase, forums, FAQs, technical bulletins, or to initiate live support chat when an attendant is available/online.  From our support site, you can also access the Downloads area and open a ticket for free email support.

 

End Users with Premier Support in Place
  • If you have time left on your Premier Support and need to schedule a remote support session, open a ticket online to provide our technical team some background on what you need assistance  on – select I’m on Premier Support and need to schedule a session…’.  Sessions are held by appointment during our normal business hours and scheduled in advance; we may also be able to accommodate weekday after hours requests when scheduled several days in advance (5 pm – 10 pm EST, last appointment at 7 pm EST).  If you need priority remote support and haven’t scheduled an appointment, we will do our best to accommodate you within the same/next business day or first available appointment. 
     
  • Preparing for a remote session: Please review the Before Your Appointment and Initiating Your Appointment sections prior to your scheduled session. 

 

 

 

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