Product Activation: Requesting your License Key(s) 

 

Check for Updates
  • We recommend checking our Downloads area for updates on around the 20th of each month.  
    For Add2Exchange users, if you are not running the current version, please upgrade to the current version and follow the short upgrade instructions.  

    As a reminder, you are eligible for free updates and upgrades on the licensed solution for the duration of your software assurance subscription – 1, 2, or 3 years depending on the option you selected. When you receive your license key, your software assurance information will be included.

 

Submit a Product Registration Request 

If you recently purchased a new license and need to activate the product from trial mode or if you have recently renewed your software assurance or purchased an upgrade/crossgrade license and need your license key, you will need to submit a product registration request.


Once your payment is processed and our Licensing Desk receives your product registration request and signed order, your license keys will be emailed to the licensed end user. Please save a copy of the email for your records since it contains your license key and software assurance subscription information.

If you need help submitting your registration requests for product activation, please contact our Licensing Desk at 800 837 8636 ext. 155.

 

Free Email Support

Your software assurance includes email support for the duration of your software assurance period (1, 2, or 3 years – depending on the option you selected).

  • To open a ticket for email support, please submit a support request to provide our engineers background on your case.  Email is handled first come first serve, turnaround time depending on volume.

 

Free Self Help Support Resources

Please browse through our support site for helpful resources including product documentation (installation, administration, & user guides), knowledgebase, forums, FAQs, technical bulletins, or to initiate live support chat when an attendant is available/online.  For our support site, you can also open a ticket for free email support.

 

End Users with Premier Support in Place
  • If you have time remaining on your premier remote/phone support package and need to schedule an appointment for a remote support session, please submit a support request to provide our technical team some background on your case – select I’m on L5 Premier Support and need to schedule a session…’.  Sessions are held by appointment during our normal business hours and scheduled in advance; we can also accommodate after hours weekday requests scheduled several days in advance (5pm – 10pm EST, last appointment at 8pm EST).  If you need priority remote support and haven’t scheduled an appointment, we will do our best to accommodate you within the same/next business day or first available appointment. 
     
  • Preparing for a remote session: Please review the Before Your Appointment and Initiating Your Appointment sections prior to your scheduled session. 

 

 

 

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