See the Troubleshooter tab in the menu bar above

The troubleshooter is a set of web pages designed and updated by our technical support staff so as to best guide you through support procedures and issue identification with clear, direct instructions.

This is the first release of the troubleshooter.  While this version is admittedly minimal and contains only some of the most important basics, we are excited about its potential as a useful tool for you, our customer.

It currently includes what are internally-termed our “Level 2” diagnostics, the same procedures followed by our support technicians during initial investigation of customer issues. 

We hope you find it valuable,

The DidItBetter Support Team

Tuesday, January 05, 2010 4:08:25 PM