If Add2Exchange was working and now it's not, post here.

5/11/2012 9:06:20 PM
Total Posts 3

Relationship Group Manager (RGM) - Group List Duplication

Hi there,

I have a strange problem where changes that I have made to distribution groups in RGM have resulted in duplicated names of groups and blank entries in the dropdown list. Here is a link to a screenshot I have taken of it.



Is there some way I can clean this list up?

I upgraded to the latest version successfully lastnight (From 13.11.962.340) but it has not helped.


Kind Regards,


5/18/2012 5:35:26 PM
Total Posts 158

Re: Relationship Group Manager (RGM) - Group List Duplication

Wow this does seem like a strange error.  Never seen it.  Probably caused by a managed Distribution list (with a template attached) which may have been deleted.  But hard to tell.  The easiest way to fix it is to detach all tamplates, be sure to make sure that detaching will remove destination items (edit the template first) and then let it dereplicate, then reattach them.  The "fantoms" and blankies would be automatically be removed when they are not being attached in the new version.

After the upgrade, and a sync, do you still have the issue?   If so, try the above and if still an issue, please submit this so we can contact you directly and make a recommendation.  Sorry for the delay.