*Bulletin ID* A2E_208
*Last Review* 05/26/2010
*Revision* 1.0
*Previous IDs* None
*Obsoletes* None

DidItBetter.com Support Availability Policy

Summary

Support availability policy for different time zones.

Description

Thank you for understanding that we have to sleep, too! Since we are based in Tampa, Florida in the USA, support services are available Monday through Friday by appointment 9 a.m. to 5 p.m. EST, with the last appointment at 4 p.m. EST; priority, critical and after hours support services are also available for those requiring same day/next business day remote support assistance. If you are in a different time zone and need support outside our normal business hours, after hours support rates apply.

If you can work around EST, we would be happy to accommodate you. If you cannot, we will also be happy to accommodate you as an after-hours priority incident, which can be purchased on our DidItBetter.com online store.

Applies To

  • Add2Exchange Standard
  • Add2Exchange Enterprise

Keywords: policies

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