Check Status before you do anything

Log on as the A2E Service account

Open Taskmanager

Sort by processes, image name

Look to add2 or a2 services.  Note status

If running Add2Exchange Service should be in memory

If syncing, A2EDirector and A2ESP program should be in memory

The A2ESP program should have some CPU time

If there is no CPU time, then it is ok, just note

Then open the Add2Exchange Console while looking at TaskManager. 

The A2E Console should open and the A2E Service should stop and the A2EDirector and A2ESP should also stop and drop from memory.  That is normal operation.

If they do not, there is a problem, they are stuck.

If the A2E Console does not open, A2ESP should be getting no CPU time and it is (relatively) safe to kill the A2ESP process.  Don’t make this a practice, let’s fix the underlying cause.  If there are multiple Directors or A2E SP that is another problem, related to the first.

If either of these are the case, there are several causes, such as a MS update without a reboot of the Server, or Exchange went down, went offline, was doing an antiviral scan or some other event which caused the test for Exchange to fail during a sync from this server. 

Open the Add2Exchange Console. Go to Services Utility and select Start and Stop logging. 

Close the A2E Console and start the A2E Service when prompted or from the Services Control Manager

Use the white “Diditbetter MMC.msc” icon on the desktop for convenience.

Monitor the Add2Exchange Event log to see successes and failures.  This is how it should work:

http://support.diditbetter.com/Forums/Thread.aspx?pageid=1&mid=2&ItemID=3&thread=80

Here are some other tips which will provide consistent replication:

http://support.diditbetter.com/kb/a2e_219.aspx

Follow these links to:

Upgrade the software

Disable antiviral active file scanning interference!!!

Make faster

Be more sensitive to MS updates

Be better prepared for Migrations

If the issue still persists, you can continue on free email support or can escalate this if time is of the essence: http://support.diditbetter.com/premium-support.aspx