If Add2Outlook was working and now it's not, post here.
If Calendar or Contact items are showing up in Outlook.
And not showing up on some of the phones
If not on the phone, the phone is probably a droid phone or blackberry and they usually only allow one calendar, the default.
If that is the case we will need to make a template relationship to that default calendar folder in the service account rgm.
We will then take the people with the droids and bb out of the existing dist list.
Make a new dist list, named similarly with the “_default” for default calendar
And then add those users
We would then Attach the new template to the new dist list
and close the console and start to sync
The Relman would run and delete all the rels for those users from the first dist list and remove dest items.
It would also inspect the new dist list and extract the members and make rels for them.
And when it synced, they should have it.