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5/27/2011 12:12:54 PM
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Error while installation

Hi All


We did a fresh A2E installation on a client server but during the SQL setup got the following error message
http://imageshack.us/photo/my-images/8/a2e.png/

But even with this the setup got completed. Please do let us know if we are to any changes to the installation or if we can safely ignore this error.

In addition we are getting the following. This  is going on for about 45 minutes now but nothing is mentioned on the installation guide of such a process

http://imageshack.us/photo/my-images/135/a2e2.png/

Is this normal behavior for a fresh installation?

Thanks

5/27/2011 12:22:22 PM
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Re: Error while installation

This is a warning only, not an error.  Since you apparently have the client tools from another edition, the sql installer tells you that it's skipping its install of the same tools.

Everything should still work fine.  Let us know if you encounter any errors.

5/27/2011 12:28:46 PM
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Re: Error while installation

Thanks Ted for your prompt reply.

The database structure optimization process is now running its 5th pass. Do you know how many passes that it normally runs because it has now taken over an hour to run these 5 passes.

 

Regards

Inbay

5/27/2011 1:22:42 PM
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Re: Error while installation

is this an upgrade from an existing standard system?  Sounds like it

this is normally a fast process on a new install

if it does not come back in an hour, please cancel the process - from TM if you have to

then, close the A2e Console and reopen it

 

keep me posted on success of this please

5/27/2011 4:48:15 PM
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Re: Error while installation

Hi TervoCharged

Thanks for your reply.

This is a fresh installation but we managed to find the culprit.

The SQL instance was stopped and was causing the whole delay(over 2 hours).We noticed this was stopped early on but since the other process was saying optimizing the database structure we though that  was the reason.
Anyhow once the  instance  is up it took only a couple of minutes for the whole installation to get completed.

If any  Add2Exchange staff are viewing this thread we would like to request a installation guide update because the current one needs a serious make-over .Most of the post installation  sequences are missing from it so it made our day difficult and i m sure many others will agree with us.

Regards
Inbay

5/31/2011 8:37:50 AM
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Total Posts 158

Re: Error while installation

new manual?  Absolutely - We are working on it now and it may have been posted Frida and will certainly be available in the next download

We have combined both Standard and Enterprise manuals and updated it to make it easier for 2007 and 2010 installations.  Again, sorry for the delay.  The product are moving so fast the doc team waits too long to let the dust settle.