Hello Filip and Dominick,
Our email monitoring system for the forums was broken by our last upgrade. While we have now fixed it, questions such as yours have gone unanswered for an unacceptably long time, for which I deeply apologize (I apologize extra deeply because I'm the one who broke it!)
In answer to your question about licenses, Filip, you will need a license transfer in order to get your licenses reissued for the new server. Please contact us at 800-837-8636 (US) or 001-813-977-5739 (Int'l) for your our licensing staff to process your request. Be aware there is a nominal processing fee for license transfers.
Dominick, if you are still experiencing issues with logon failures, you can use our preinstaller* program to reapply the full permissions for 2010 to your existing service account. If you still have your download package of Add2Exchange, look for the preinstaller self-extracting .exe in the directory where you unzipped Add2Exchange.
* Note that the preinstaller works with Exchange 2007 and 2010, but not Exchange 2003
Follow these steps:
-
Double-click the preinstaller self-extracting .exe to unpack it
-
Go to the extracted directory
-
Double-click preinstaller.exe
-
In the GUI, check "Account Exists"
-
Make sure the account name is the same as the one you created for Add2Exchange
-
Click OK
-
You do not need to fill out a Mailbox DB or any of the other fields.
The preinstaller will reapply all of the permissions necessary for the service account.
Unfortunately, there is one gotcha with the reapplication process. If the public folder permissions were applied correctly the first time you set up Add2Exchange, then the preinstaller will hang on the last step, which is the public folder permissions step. The good news is that the permissions will have been applied correctly and Add2Exchange will work. The bad news is that you will need to kill the preinstaller manually by clicking the X button or using Task Manager.
This is unfortunately out of our control as it is the Exchange Management Shell command to apply the permissions which is hanging. The preinstaller can't do anything about that since EMS itself is hanging. We are looking for a solution to this problem, but for the moment, you can just wait a reasonable amount of time for the command to finish (say, 2 minutes), and then kill the application if it doesn't come back.
And yes, responding to this post will result in an email to me now that the system has been fixed, but I will be checking the forum manually in any case. Once again, my sincerest apologies.