Question:

Are Outlook categories are also transferred when folders are synced.

Essentially, we are trying to create a category master list so that contacts are categorized the same on everyone’s computer. Will the software do this?

Answer:

Yes, all Add2Exchange and Add2Outlook products sync categories.

But in order for the destination users to use the categories, the master list of categories must be made on the destination folder the same as they are on the master source folder (including Case).

All of our products also sync colors, but if you are using Outlook 2003, they may not be shown because O2003 does not support the category colors. They can be seen from an Outlook 2007 or 2010 client, and if the mobile device supports categories and colors, then they will sync there as well.

Often people want to sync only items of specific categories, and as of yet, this is not supported.  This can be gotten around by setting the relationship up a certain way.  If you syncing all the existing items and set the relationship for that user so that if a destination item is deleted, it never gets recopied, you get the same effect.  This is very easy to do, if you view the destination folder items by category and then delete those you do not wish to have.  (Be careful not to delete personal items) The next Add2Outlook or Add2Exchange sync, if that relationship is set to do not recopy deleted destination items, then only new ones will sync. We call this the pruning option of a relationship.