Bulletin ID A2E_227
Last Review 12/17/2012
Revision 1.0
Previous IDs None
Obsoletes None

Outlook Can't Send Email as Logged on User

Summary

How to enable logged on user to send emails.

Symptom

Another Outlook Mail profile was made while logged in as the user having difficulty sending email from his own mail account.  This is because the password for the other Mail account was saved (checkbox Save Password) and now it is being referenced incorrectly by the wrong account.

Resolution

  • Open the Credential Manager from the Control Panel and remove the credentials for the other mail account.
  • Then open Outlook and the account will be able to send correctly.

Applies To

  • Exchange 2003
  • Exchange 2007/2010
  • Add2Exchange Standard
  • Add2Exchange Enterprise
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