*Bulletin ID*	A2E_208
*Last Review*	05/26/2010
*Revision*	1.0
*Previous IDs*	None
*Obsoletes*	None

DidItBetter.com Support Availability Policy

Summary

Support availability policy for different time zones.

Description

We're based in Tampa, Florida in the USA (Eastern Time Zone) and have licensed end users worldwide in different time zones. Thank you for understanding we need sleep, too! 

We encourage you to open a ticket online so you're placed in our support queue when we review new support requests. For anyone with Premier Support, sessions are held by appointment weekdays between the hours of 9 a.m. and 5 p.m. ET, excluding holidays. Priority, critical and after hours support services are also available for end users requiring same/next business day remote support assistance - emergency support billing applies.  

 

Applies To

• Add2Exchange Enterprise
• Add2Exchange 365 
• Add2Outlook

Keywords: policies