*Bulletin ID* A2E_200
*Last Review* 03/19/2007
*Revision* 1.0
*Previous IDs* None
*Obsoletes* None

ERROR: Run-time error -2147217406 (80041002) Not found


This error occurs when trying to open Add2Exchange from an account other than the service account.


When opening the console, a dialog box appears with the message:

Run-time error -2147217406 (80041002) Not found


Log off and log back on as the Add2Exchange service account.

If Add2Exchange is not installed under the service account, see technical bulletin A2E_173: Cannot run Add2Exchange Console as Administrator or installed as BES or Domain Admin.

Applies To

  • Add2Exchange Standard
  • Add2Exchange Enterprise

Keywords: Error, Console