The export option is tough - because exporting them will lose pictures and some attachments - better to strip the items right then and there without removing the relationships and desycning.  Also, if you have that folder as part of any destination folder relationships, you do not want to strip the a2e copy = true flag because it will cause the items copied to become originals, causing unwanted duplication.  Call in and ask for me and I will figure out exactly what you want to do for your situation.

yes, did you license the toolbox to strip them?  If you have time today, call us at 813-977-5739 and ask for Tc.

We will remote in and show you the issue.  Are you current with the current build? Use this to update if you are still on free

software updates. http://support.diditbetter.com/kb/a2e_219.aspx before we connect.

No, that is not the current version, so get the new one please.  This won't fix the issue.

As I understand it, you had another product running , or the items were copied in there from a destination, right?

The toolbox is 250 if you are not on Premier Support, and if you are, it is half price.  With Premier Support you can get us to fix this for you and it would take about 30 mins or so and have plenty of time to command our attention moving forward.  It is 4 hours, never expire until you use it for only 399.  There is another option, you CAN do this by yourself, for free, but it is not the best option in my opinion.

You can export the contacts to CSV, and then reimport to a local empty folder, stripping any copy flags, and then copy to the existing (emptied) source folder, but you would have to make sure to set all the relationships to remove destination copies if source items are deleted to avoid duplication.  Your relationships are probably set that way already.  I prefer to do in place stripping because it avoids the potential for data loss, like pictures or attachments and is cleaner.