The release notes for the latest releases of both editions of Add2Exchange have been added to the support site.  They are available under the Release Notes section of the Knowledgebase.

There are a lot of terrific fixes the the .12 series of both products, so be sure to check them out.  The release notes go into significantly more detail than they have in the past, better communicating not only the work that goes into each release but also the improved change management we’ve implemented, which allows us to provide you better insight into each release.

Thanks for choosing Add2Exchange!

As part of our on-going development of the support site, it was decided that the content of the Add2Exchange Troubleshooter should be consolidated into the Knowledgebase section, to provide a single resource for technical bulletins, faqs and troubleshooting steps.

As part of the integration with the back-end software driving the knowledgebase, we’ve also changed the format of the technical bulletin identifiers from using hyphens to underscores.  This means that if you bookmarked old technical bulletin IDs, you will have to refresh your bookmarks.  Since the technical bulletins have only been up for a short while, we don’t think this will be a major inconvenience to anyone.  We are conscious of the effects of site changes on our customers and do our best to minimize them.

Well, any new implementation is going to have some bumps in the road and the chat service had it’s first (and perhaps last?!) pothole.  Over the holidays it has been quiet…too quiet.  A few of you let us know that our chat page wasn’t doing anything.  We’ve fixed a configuration problem and it should be in fine form for you now.  If you were having issues with it before, please don’t hesitate to try it again.

Thanks for your patience.

The DidItBetter Support Team

See the Troubleshooter tab in the menu bar above

The troubleshooter is a set of web pages designed and updated by our technical support staff so as to best guide you through support procedures and issue identification with clear, direct instructions.

This is the first release of the troubleshooter.  While this version is admittedly minimal and contains only some of the most important basics, we are excited about its potential as a useful tool for you, our customer.

It currently includes what are internally-termed our “Level 2” diagnostics, the same procedures followed by our support technicians during initial investigation of customer issues. 

We hope you find it valuable,

The DidItBetter Support Team