Before submitting a request, we encourage you to consult the forums to see if your issue has been encountered before. By posting issues publicly, you can benefit others with the same issue.
The forums are monitored by DidItBetter Software Support, and you may even receive service through the forum more promptly than via email.
If you need immediate assistance and there are agents available for Live Chat, your chat request will be serviced as soon as an agent becomes available.
Otherwise, you will be forwarded to make a support request in the forums.
When making a support request, please provide the following information along with a detailed description of your issue:
- Your phone number
- Product Name
- Product Edition (if applicable)
- Product Version
- Operating System
- Status of Microsoft updates on your system
- Exchange Edition (if applicable)
Thank you for choosing DidItBetter Software.