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8/24/2012 9:59:47 AM
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TS Checklist: Add2Exchange Not Working

 

Questions to ask

What Happened recently?

  • What product?  Add2Exchange Standard, Add2Exchange Enterprise Edition, Add2Outlook, any other sync product (blank destination folders)?
  • Pending Reboot?  MSUpdates to do?
  • What happened before?  First time, Add2Exchange Standard, Add2Exchange Enterprise Edition, Add2Outlook, any other sync product (blank destination folders)?
  • Did it ever replicate?
  • Where is it installed?  On Exchange Server?  What version of Exchange? UAC off? Outlook off machine?
  • What kind of relationships?
  • What’s happening in the future – Exchange Migration, moving Add2Exchange hosting?

Service Not started
Stuck A2ESP
Pending Reboot or MS Update

Tools to see

  • TManager – see if replicating, multiple in memory and if stop service stops sync
  • Event viewer
  • Open Console, does it open?
  • Check Console Version – check for Software Assurance date to see if upgrade if free
  • Do Diags  - All diags – to see if account properties have changed
  • Diags – Do SMF  - delete bad destination rows
  • Is there a Pending reboot MS Updates – See where they are win MS updates – don’t do them
    • We guarantee that this version will work with the current MS criticals in effect at the time
  • Preinstaller?
  • License?
  • Exchange Mgmt Guide
  • Upgrade
  • Move MMPS
  • Antivirus Exclude

Console

  • Do Relationship Therapy
    • Export Setup
      • Find “Existing”
      • Explain
      • Source Net?
      • Event
      • Conversation: Add2Exchange Won’t Copy a Copy - Use Inspector General to show and verify 

 

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