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6/8/2018 2:06:33 PM
Sau
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Console Load Error - MAPI_E_LOGON_FAILED

Hello,

I'm testing the Add2Exchange product and have just finished installing it on a Win2012R2 machine. I noticed that it didn't install SQL Express so I had to manually do so from it's directory. I try to run the console and I get this error:

Console Load Error: -2147221231 Error in IMAPISession::OpenMsgStore: MAPI_E_LOGON_FAILED
ulVersion: 0
Error: The information store could not be opened.
Component: MAPI 1.0
ulLowLevelError: 0
ulContext: 646 At Line 610

Add2Exchange Console v20.5.2659

For further information/support, please visit:
http://support.diditbetter.com/SearchResults.aspx?q=Console%20Load%20Error:%20-2147221231%20Error%20IMAPISession::OpenMsgStore:%20MAPI_E_LOGON_FAILED

I've searched here with no luck. One thing that the site mentions is to make sure you're using MAPI over HTTP. I've followed some tests on whether it's enabled and when I run the following on my Exchange server - "Get-OrganizationConfig|select mapi*", I get "False", so seems like it's not enabled. However when I run the following tests from here - https://blogs.technet.microsoft.com/exchange/2014/05/09/outlook-connectivity-with-mapi-over-http/ :  
"Test-OutlookConnectivity -RunFromServerId <exchange server> -ProbeIdentity OutlookMapiHttpSelfTestProbe" , I get "Succeeded"

So I'm a little confused as to which one to believe and if this is really the problem regarding the error message above. Any help is appreciated.

Thank you,
Sau

6/8/2018 4:17:14 PM
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Total Posts 159

can you submit this please so we can assist:

Could be a bunch of things

Take outlook out of cached, maybe UAC .. would be good to look

Can we remote in?  No creds necessary for us.  Open a Ticket for DidItBetter Support:
http://support.diditbetter.com/support-request.aspx

6/8/2018 4:26:20 PM
Sau
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Total Posts 2

Re: Console Load Error - MAPI_E_LOGON_FAILED

I've opened a ticket.

There is no Outlook installed on the machine where Add2Exchange is installed. I've followed the instructions and installed the CDO on it. Also UAC is turned off and I'm logging into the machine as the service account.

Thanks,
-S

6/8/2018 5:30:16 PM
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Total Posts 159

Re: Console Load Error - MAPI_E_LOGON_FAILED

What version of Exchange?   If Exchange 2016 or Office 365 you will need an Outlook 2016 32 bit version  with profile for the service account in online mode

if Exchange 2007 or 2010, 2013 did you install the CDO? in the Preinstaller Directory?  Did you run the preinstaller on the Exchange Server as administrator?

6/8/2018 5:31:17 PM
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Total Posts 159

Re: Console Load Error - MAPI_E_LOGON_FAILED

Let's talk through the support ticket.  We will assist you directly

1/10/2019 1:13:25 PM
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Total Posts 1

Re: Console Load Error - MAPI_E_LOGON_FAILED

I'm getting this same error and having the same issue now that I have A2E Enterprise installed on a Server2012r2 VM.  Looks like this person was assisted via a support ticket.  Should I submit a ticket as well?

1/10/2019 2:37:14 PM
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Total Posts 8

Re: Console Load Error - MAPI_E_LOGON_FAILED

Yes, please.  Go here to submit: Open a Ticket for DidItBetter Support.

 

 

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