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10/24/2012 9:38:57 AM
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Known Incompatibilities

Even the best of technologies can at times be troublesome.  

There are a few known incompatibilities we have found.  We are working hard to fix these, but in the interim these links should prove helpful:

Microsoft Warning about third party devices:

Known issues in underlying infrastructure - Microsoft reported issues syncing Active Sync from earlier Apple and Android devices: https://support.microsoft.com/en-us/kb/2563324

Must read:  Best practices on syncing calendar appointments and contacts / Disable Social Connector and iCloud Sync

Important Read: http://www.networkworld.com/article/2226464/microsoft-subnet/microsoft-exchange-calendaring-problems---a-current-perspective--mar-2014-.html

LINK: Update to the latest Critical Service Packs on all mobile devices, OWA and Outlook for client machines.

Use this link for workstations: http://update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-US

Calendaring Issues solved by Microsoft Critical updates: Microsoft Office Updates and Release Notes

Incorrect Time zone Settings can cause issues: Time Shift in Calendar Full mesh (bidirectional) if one of the users Timezone is incorrect

Migration Wiz Issues

- 3/17/2017 update - Not applicable anymore.  New features will match existing items stripped of named properties!! Submit request for us to help!
https://www.migrationwiz.com/ 
3/15/16 Items Not migrated with Migration Wiz - It is critical to upgrade to Add2Exchange Enterprise and sync once prior to using this tool to migrate to Office 365 or hosted Exchange.  Our recommended option is to  dereplicate prior to the use of the tool for migration.  If dereplication is not done prior, the A2O Toolkit is required to remove Add2Exchange Copies in the destination folders.  It has been updated to accommodate the fact that Migration Wiz does not sync named properties, the keys we use to determine our copies from originals. Use this link for further information. 

We were told this mailbox migration utility service WILL have functionality for an inplace migration of named properties, at the end of April 2013, yet does not have it as of March 2016. 

At present it is not compatible because it DOES NOT copy over the named properties of the copied items, so we lose control of them.  A local to hosted migration with this tool is not possible, Export the setup in the Add2Exchange Console (Help Export Setup) and save it offline to make note of the relationships, dereplicate prior and then crossgrade to Add2Outlook and set them up again using this new sync technology after the migration. If you have migrated using this technology and did not dereplicate prior, please contact technical support or license the Add2Outlook Toolkit for Migrationwiz migration assistance immediately so we can dereplicate the prior configuration before your users start using the migrated to technology. 

Google sync

If you are using Google sync, and have bidirectional relationships, this second sync could cause items to revert back to original date or edit.  It is best practices not to have this service turned off.

iOS6 

http://blogs.technet.com/b/exchange/archive/2012/10/23/ios6-devices-erroneously-take-ownership-of-meetings.aspx

*update* iOS update 6.0.1 is now out and most of the bugs have been fixed.  You can read about it here: http://updates.gizmodo.com/post/34769325331/ios-update-6-0-1-is-out-and-its-mostly-bug

 

ProLaw works with proper configuration

http://support.diditbetter.com/Forums/Thread.aspx?pageid=1&mid=2&ItemID=3&thread=52&postid=114

 

Windows 2008R2 - Update 3/20/2017 this is applicable anymore

http://support.diditbetter.com/Forums/Thread.aspx?pageid=1&mid=2&ItemID=1&thread=113&postid=225

 

Microsoft Live Search Maps

http://support.diditbetter.com/kb/a2e_182.aspx

 

Exchange 2007 and CDO

http://support.diditbetter.com/kb/a2e_193.aspx

 

Samsung Galaxy III

http://community.office365.com/en-us/forums/158/t/22409.aspx

http://android.stackexchange.com/questions/25232/how-can-i-get-exchange-email-subfolders-on-my-samsung-galaxy-s3

 

iPhone

http://hosting.intermedia.net/support/kb/default.asp?id=1794

 

BlackBerry

http://supportforums.blackberry.com/t5/BlackBerry-Pearl/Sync-inbox-and-subfolders/td-p/1408361

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/Outlook-contact-subfolders-are-not-synchronised-anymore-since/td-p/557114

http://blog.link2exchange.com/syncing-outlook-email-folders-and-inbox-subfolders-to-your-blackberry/

 

Android

http://community.office365.com/en-us/forums/158/t/22769.aspx

http://code.google.com/p/android/issues/detail?id=8072

 

 

 

Changed Items are Reverting Back

It could be that the relationships are not set to copy changes back, so make the relationships to sync back to the source and always overwrite the source with those changes,

It may also be cause by a third party product updating the items.  Please refer to the links provided below as they may help to solve this problem.

Android: http://www.companionlink.com/support/kb/How_to_turn_off_Google_Sync_on_an_Android_device

NitroDesk TouchDown: https://groups.google.com/forum/?fromgroups=#!topic/nitrodesk/GyAvBQ9pzRk

iCloud: http://forums.macrumors.com/showthread.php?t=1245236

https://discussions.apple.com/thread/3380162?start=30&tstart=0

Live Help for Exchange Sync