If Add2Exchange was working and now it's not, post here.

4/19/2011 9:27:09 AM
Total Posts 13

Some contacts are missing in the synched location


Some of the contact who are in the PF won't get replicated to the private contacts folder.
Is there to start to total resync of the folder?
removing and readding the relationships didn't help.
Creating a new PF and copying all the contacts into this new PF and the creating the relationship to thiw new PF didn't help neither...


4/19/2011 2:00:36 PM
Total Posts 159

Re: Some contacts are missing in the synched location

This is a common issue when users think that Add2exchange will copy a copy.  If you have a private to public relationship and then a public to some private, many users think the original item copied from the private to public should copy as part of the public to private relationship.  If you do have this kind of situation, then add a private to private relationship, through a public pivot folder.   The original private item will show up through that private to private relationship.  See this link: http://guides.diditbetter.com/a2e-guide/typical_scenarios.htm

If this is not the problem, then it is likely that some of the items in the public got copied from the destination of a relationship and they are tagged as copies.  As long as this folder is not the destination of another relationship, then you can delete the relationship set to the folder as source and/or destination, specify to remove destination items, and let run a full sync.  You can then do one of three things, either use the Toolbox, if licensed, to reset the items as originals, with the Surgeon General, http://guides.diditbetter.com/a2e-guide/add2exchange_toolbox2.htm or could have us do it for you as part of a per incident or Premier Support.  Or you could export the folder contents to file type csv, using Outlook, and then reimport to an empty folder and then set the relationships back up. The issue with exporting contacts is you will lose attached pictures and may lose any other attachments. Exporting Calendars can cause an issue because you lose the recurring items, so an "inplace" strip of the copy flag is usually the preferred option.

To be complete, some items may not be replicating because of a too small date range set within the relationship which would need to be widened if they were calendar relationships.  If they are recurring items, see this link: Global Options

Does this help?

4/19/2011 2:54:03 PM
Total Posts 13

Re: Some contacts are missing in the synched location

I Think I need the toolbox
what would the license cost for 4 relationships on one server?
I know it's 250$ for 1 EOU on one server, but what is one EOU ;-)


5/24/2011 2:30:19 PM
Total Posts 159

Re: Some contacts are missing in the synched location

I spent more time to be even more complete... here goes..

If no items are replicating, it probably is a permissions issue

please reread the requirements to configure the service account.


if you are on Exchange 2007 or Exchange 2010, be sure to do this:



Items not replicating

If just some items are not replicating, there may be other things going on which are data related or relationship configuration options.

If this is an upgrade from a very old version of Add2Exchange, those older versions did not employ SQL transaction processing.  Rebooting the server in the middle of a sync could potentially put the system in an unstable state. This tip will evaluate and remove those rows which are stopping proper replication. Once this is done and the Add2Exchange installation is updated to the latest release, this will never happen again.

Stop a2e from Service Control Manager utility

do sanitize db: http://support.diditbetter.com/kb/A2E_183.aspx

Another situation:  If it is an appointment on a source Calendar not replicating, it is possible the replication interval within the relationship is not set wide enough to cover the start date of the item.  Sometimes it is in the past and sometimes it is prior setting or sometimes it is the post


Another situation:  If the items which are not replicating are recurring Calendar items or if it is a birthday, then see this tip: http://guides.diditbetter.com/a2e-guide/recurring_appointments.htm

Another situation:  If no items are replicated to a specific user, it is possible that when making the relationship the setting to copy no existing items is selected.  This means that no existing items in the source will be replicated to the destination, only new items made directly in the source. the solution here is to delete the relationship and select to remove the destination items, close the A2E Console and let it desync whatever got copied, and then remake the relationship and select to copy all items.

Another situation:  If some items are not being copied from a private folder, it is possible that within the relationship you have selected not to copy private items


If you want to copy private items, uncheck this.  If you do not use private items, it could still be left checked, and the user has the ability not to copy personal items around, which can be handy.

Another situation:  If there are all or a few Contact items not syncing, it is possible that this source folder is also a destination of another relationship.  If so, Add2Exchange does not copy a copy, so you may need to make another relationship or two from the original source to the destination folder.  We call this a full mesh relationship, or folder grouping, where anything anywhere gets copied. http://guides.diditbetter.com/a2e-guide/folder_grouping.htm

Another situation:  Sometimes users have left copies of items in the source folder which came to that folder as the destination copies from another relationship.  since Add2Exchange will not copy a copy, and ONLY if this folder is not the current destination of another relationship, you could clean the copy tag off of the items in place. 

To clean the copy tag off of the items IF and only IF this is not the destination of another relationship, you can surgically remove the tag with the Inspector and Surgeon General

License the toolbox


Go to Inspector General


Pick the source folder

Go to the Surgeon General

Unlock the named properties

Let it finish evaluating all the items

move the cursor to the right

see the column a2e copy

if there are green copies there, then you have copies from another relationship.

You can select remove A2ECopy=T and select Remove NP


it will make the copies as originals.  Be careful on this one, you may want to get some help:



Live Help for Exchange Sync